Quality & Patient Safety
Metro Health's Quality Improvement and Patient Safety Program provides an internal system for the development, implementation, and maintenance of an effective and ongoing mechanism for the identification of opportunities for improvement to achieve safe, quality health care and support services with excellent outcomes through the use of continuous improvement principles.
Metro Health's Quality Improvement and Patient Safety Program focuses on three priorities: clinical excellence, patient safety, and service excellence. Specific projects under these three categories are outlined below:
- Clinical Excellence
- Acute myocardial infarction (heart attack)
- Congestive heart failure
- Pneumonia
- Surgical services
- Intensive care
- Infection control
- Stroke care
- Joint replacement
- Cardiovascular services
- Diabetes care
- Patient Safety
- Culture of safety
- Non-punitive reporting
- National Patient Safety Goals
- National Quality Forum's Safe Practices
- 5 Million Lives Campaign
- Medication safety
- Service Excellence
- Patient satisfaction
- Open access for ambulatory services